Dear Customers! You pay on www.ectaco.cz , with the maximum security guaranteed during your transaction. Your credit card data will be used only for this transaction and will not be memorized in any way on our database. For this reason, on any future orders you will have to enter your credit card information each time. Important!
1. If you do not receive an order confirmation email within one hour of your order, first check your "spam" or "junk" e-mail folder. If you still haven't received the e-mail, please contact our customer support group via e-mail.
2.
After receiving the order, our company deals ONLY with actions to
fulfill your order. Please all questions related to technical
parameters, methods of delivery, etc. send to our address BEFORE the
moment of sending the order. Send us your questions or suggestions can
be made
here. Processing Time: You can expect your order to be processed within two business days. Attention. 1. If you want to pay the goods chosen you different ways (Wire transfer, E-gold, Western Union...), we ask you to contact us by e-mail ceska@ectaco.com 2. If you want to pay our products through PayPal, we ask you to contact us by e-mail ceska@ectaco.com Payment options
The easiest and most convenient way to place an order is to use your credit card. All your information is transferred to our server in a secure mode. If you order a handheld dictionary no charges will be made to your account until we obtain a confirmation of the order from you. We accept the following credit cards: Visa, MasterCard, American Express, and Discover. Delivery options and charges
Your orders will be delivered to you by UPS,
EMS or FedEx courier service. Warranty
ECTACO, Inc. ("Ectaco") warrants to the end user that its products will be free of defects in material and craftsmanship for a period of ONE YEAR from the date of original retail purchase, as evidenced by a sales receipt. If any defect occurs, the user must return the product either to the dealer or directly to one of the Ectaco offices. Ectaco will, at its option, repair or replace the product at no charge. Terms & Conditons
Refunds or credits do not include original shipping and handling charges. All items must be in the original unopened, undamaged packaging. No refunds or exchanges are allowed after 7 days of purchase.
A re-stocking fee of 20% of the purchase price will be charged on all returned items, unless the item is defective and exchanged for the exact same item.
To return an item you must e-mail Customer Service at ceska@ectaco.com for prior approval and obtain an RMA number. All merchandise purchased from ECTACO Inc. is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. ECTACO Inc. is not responsible for lost or damaged packages
We will not accept returns or exchanges without a RMA number.
If any of the above conditions are not met, ECTACO Inc. reserves the right to refuse the return. | 
